It is recommended to have an online account with Service Canada to manage an EI claim.
MSCA is not mandatory but you can see your payments, update your personal information, see your ROEs and do much more
If you need a Personal Access Code (one time code to set up account) I would suggest putting in an e-Service Request (see below) or visiting a Service Canada
A Service Canada agent will the requestor back in 2 business days – no waiting on hold!
Can book an in person appointment at an office
Can issue Personal Access Code for MSCA
Write down the confirmation number from the request and have the agent read it back to you when they call to be sure you are talking to Service Canada before giving our any of your personal information
The agent will call from a blocked or unregistered number
After 2 failed attempts to reach you, the request is closed
Submit a new request if you still need help
Visiting a Service Canada
You can make an appointment using an eService Request or come as a walk in
It’s the same staff answering eService Request and in office – they can help with all the same things
Staff can make certified true copies of any documents for our programs so you do not need to mail in originals
Call Centres
For individuals
EI: 1-800-206-7218 (TTY: 1-800-529-3742)
CPP & OAS: 1-800-277-9914
The call centre is staffed by specialist that work with complex questions and cases
Try in-person or e-service request first – they will refer you to the specialists if needed
Callers can look up daily and weekly average wait times here!
Best times to call are during the mid-week and mid-day.
It is recommended to have an online account with Service Canada to manage an EI claim.
MSCA is not mandatory but you can see your payments, update your personal information, see your ROEs and do much more
If you need a Personal Access Code (one time code to set up account) I would suggest putting in an e-Service Request (see below) or visiting a Service Canada
A Service Canada agent will the requestor back in 2 business days – no waiting on hold!
Can book an in person appointment at an office
Can issue Personal Access Code for MSCA
Write down the confirmation number from the request and have the agent read it back to you when they call to be sure you are talking to Service Canada before giving our any of your personal information
The agent will call from a blocked or unregistered number
After 2 failed attempts to reach you, the request is closed
Submit a new request if you still need help
Visiting a Service Canada
You can make an appointment using an eService Request or come as a walk in
It’s the same staff answering eService Request and in office – they can help with all the same things
Staff can make certified true copies of any documents for our programs so you do not need to mail in originals
Call Centres
For individuals
EI: 1-800-206-7218 (TTY: 1-800-529-3742)
CPP & OAS: 1-800-277-9914
The call centre is staffed by specialist that work with complex questions and cases
Try in-person or e-service request first – they will refer you to the specialists if needed
Callers can look up daily and weekly average wait times here!
Best times to call are during the mid-week and mid-day.
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string(14589) "Thank you for attending the Service Canada Information Session. View the resources below.
It is recommended to have an online account with Service Canada to manage an EI claim.
MSCA is not mandatory but you can see your payments, update your personal information, see your ROEs and do much more
If you need a Personal Access Code (one time code to set up account) I would suggest putting in an e-Service Request (see below) or visiting a Service Canada
A Service Canada agent will the requestor back in 2 business days – no waiting on hold!
Can book an in person appointment at an office
Can issue Personal Access Code for MSCA
Write down the confirmation number from the request and have the agent read it back to you when they call to be sure you are talking to Service Canada before giving our any of your personal information
The agent will call from a blocked or unregistered number
After 2 failed attempts to reach you, the request is closed
Submit a new request if you still need help
Visiting a Service Canada
You can make an appointment using an eService Request or come as a walk in
It’s the same staff answering eService Request and in office – they can help with all the same things
Staff can make certified true copies of any documents for our programs so you do not need to mail in originals
Call Centres
For individuals
EI: 1-800-206-7218 (TTY: 1-800-529-3742)
CPP & OAS: 1-800-277-9914
The call centre is staffed by specialist that work with complex questions and cases
Try in-person or e-service request first – they will refer you to the specialists if needed
Callers can look up daily and weekly average wait times here!
Best times to call are during the mid-week and mid-day.
