Helpful Tips and Resources during COVID-19

As we collectively learn how to deal with the challenges of coronavirus (COVID-19), one thing holds true – supporting the health and well-being of our local community is our highest priority. Below you will find some helpful information we have compiled about COVID-19 and dementia. We will continue to add as we gather more information.

As you move through the coming days, consider offering a helping hand to those who may be experiencing increased isolation as a result of current circumstances. Simple gestures such as a phone call or an offer to pick up some groceries can make a real difference to someone who lives alone or is unable to leave their home.


Community Resources
COVID-19: Reliable Resources and Information
COVID-19 and Dementia
Handwashing for People with Dementia
Look After Yourself
Plan Ahead
Social Distancing
Stay Active
Stay Connected
Stay Healthy

Community Resources

Some grocery stores and pharmacies offer online shopping and delivery and have introduced dedicated shopping hours for seniors or those living with disabilities. Call your local grocery store or pharmacy to find out what’s available and the designated shopping hours.

The Winnipeg Public Library’s digital library will remain open and available 24/7 throughout the closure. Through it you can access:

  • downloadable eBooks and eAudiobooks
  • streaming movies and music
  • eMagazines and newspapers
  • Research databases

If you are a volunteer ready to provide your support or someone who needs a helping hand through these difficult times, Help Next Door MB can connect you. Click here for the Help Next Door MB website for more information.

Grocery stores

The following stores have introduced dedicated shopping hours for seniors or made some changes to their store hours and policies, call your local store to confirm the details.

  • Cantor’s Meats is offering free city-wide delivery to all older people over the age of 65 years old, as of March 17.
  • Crampton’s Market has just launched their new online market and “No-Contact” pick up, Monday to Friday from 10 am–7 pm. Visit their Facebook page for full details.
  • All Winnipeg Food Fare locations will be opening early to allow seniors to shop.
  • Dakota Family Foods is opening at 7 a.m. on Thursdays for seniors and people who are more vulnerable.
  • Harry’s Foods continues with their shopping/delivery, and pick-up service.
    • Email your order Include your phone number and DO NOT SEND ANY PAYMENT INFORMATION. The information will be collected when they call or
    • Phone 204-338-7538 to place orders over the phone.
  • No Frills is introducing dedicating shopping hours for customers who need assistance or consideration including seniors and people living with disabilities. PC Express pickup fees will be waived on all online orders. Contact your local store for more information.
    • Stephen’s No Frills will open one hour earlier (8 am) on Mondays, Wednesdays and Fridays.
  • Real Canadian Superstore will be opening between 7–8 a.m. on Tuesdays and Fridays for seniors and people living with disabilities. Phone the store you shop at regularly to confirm hours. In addition, the store is lowering prices on home-delivered goods and has eliminated fees for pickup and delivery.
  • Save-On-Foods has dedicated the hour of 7–8 a.m. for seniors and vulnerable people to shop. They are temporarily suspending bottle returns and the use of reusable bags in stores starting on March 20, but will not will not be charging shoppers for its plastic shopping bags. Store hours will be limited to 8 a.m.–8 p.m. at all 180 stores in Western Canada.
  • Shoppers Drug Mart is dedicating the first opening hour of shopping to customers who need assistance or consideration, including seniors and people living with disabilities. Check with your local store to confirm operating hours. Shoppers will offer its 20 per cent Seniors Day discount on all regular priced items for the first hour of each day, every day.
  • Sobeys Seniors Shopping Hour will be live by Friday this week (March 20) in many of the Sobey stores and family brands (Safeway, IGA). The first hour of operations at many of our stores will be devoted to the most vulnerable and those who require extra attention. Call your local store to confirm.
  • Vic’s Fruit Market is now taking grocery orders available for curb-side or in-store pickup! Email your order to one day in advance and include your name and phone number. Orders will be available the following day.
    • The store will call you and let you know the exact amount owed and when you can pick up.
    • Payment can be made in cash, cheque, or VISA.
    • When you arrive, come on in, OR pop your trunk, give us a ring and we will be right out!
  • Walmart has updated their store hours as of Monday, March 23. From 7–8 am on weekdays stores will be temporarily dedicating the opening hour of stores across the country exclusively for seniors (ages 65+), the disabled, and those with vulnerable health conditions; and operating on a reduced hours schedule.




Pharmacy Services

Note: Please check with local stores to confirm details.

  • Shoppers Drug Mart In addition to Seniors Days each Thursday, they are extending the 20% Seniors discounts to include the first opening hour of each day. Store hours have been adjusted, check your local store.
  • Rexall Beginning on March 18th until September 3rd, Rexall is encouraging the community to set aside the first hour of operation daily to allow those in need to exclusively shop in their stores. Visit their website to find hours of operation for your local Rexall store. Each Tuesday, Rexall offers a 20%* discount on regular priced merchandise for Canadians fifty-five years of age or older through Advantage 55+. In addition, they will be offering the Advantage 55+ discount until 10:00 am daily. Click here to learn more about promotions and the Advantage 55+ daily discount, which will be available until September 3rd, 2020.
  • Tache Pharmacy Order medications online or by phone. You may use their online prescription ordering service or call them at (204) 233-3469 to place your prescription refill orders for delivery. Free city-wide prescription delivery. If your pharmacy is not able to deliver your medication at this time you may call (204) 233-3469 or use their online prescription ordering service and they can transfer your prescription.  They offer free-city wide prescription delivery.


Winnipeg Transit –  visit COVID-19 updates. Winnipeg Transit’s customer service kiosks are closed at the following locations:

The Customer Service Centre located at 414 Osborne St. remains open. Customers can renew and load their peggo cards by visiting one of their partner agenciesonline or by contacting 311.

Virtual Museums/Zoo/Concert Series

Virtual museums

  • Canadian Museum for Human Rights
    The Canadian Museum for Human Rights has created a Virtual museum tour: Stay home, stay safe. So if you haven’t had a chance to visit, you can see the museum on their YouTube channel.
  • Interested in seeing that exhibit at the Musée de la civilization on the National Gallery? You can do it right from the comfort of your home and view various exhibits from across the country by visiting the Virtual museums Web site online.
  • Visit Google’s Arts and Culture Web site to tour many of the cultural sites and museums from around the world.




Virtual Zoo

  • Assiniboine Park Zoo

Join them every Monday, Wednesday, and Friday at 1:00 pm CST for a LIVE Creature Feature on Facebook! They will be getting up close, introducing you to an animal at the Zoo, and teaching you about animal enrichment, veterinary care, adaptations, and more! They will also be answering your questions LIVE!

Monday, March 23: Animal Enrichment with Meerkats
Wednesday, March 25: 
Veterinary Care with Harbour Seals

Friday, March 27: Positive Reinforcement Training with Amur Tigers
Monday, March 30: Tropical Adaptations with Tropical Birds
Wednesday, April 1: Caring for Creatures with our Ambassador Animals
Friday, April 3: Conservation and Research with Polar Bears

Tune in LIVE on their Facebook page:

If you can’t join the livestream, the video will remain available on Facebook for playback after the livestream. They will also post them to their YouTube channel within a day.

  • Calgary Zoo panda cam
    Looking for life beyond your four walls? Why not check out the Calgary Zoo’s PandaCam. You can watch their two giant pandas – Er Shun and Da Mao – every day from 9 a.m. to 6 p.m. (MST).
  • Zoos and aquariums offering live videos of animals
    Want to see some other animals? These six American zoos and aquariums are offering live videos of animals (article link) for free during new coronavirus outbreak.
  • The Cornell Lab Bird Academy continues a century-old tradition of sharing the wonder and joy of birds far beyond our walls. Use this time to become an amateur ornithologist by watching videos, play games, or take a course to learn all about the birds!


COVID-19: Reliable Resources and Information

Visit the following reliable sources for up to date information:




COVID-19 and Dementia

Most likely, dementia does not increase risk for COVID-19, the respiratory illness caused by the new coronavirus, just like dementia does not increase risk for flu. Most likely, dementia does not increase risk for COVID-19, the respiratory illness caused by the new coronavirus, just like dementia does not increase risk for flu.

However, increased age and common health conditions that often accompany dementia may increase risk. For example, people with dementia may forget to wash their hands or take other recommended precautions to prevent illness. In addition, respiratory illnesses like flu and COVID-19, may worsen some of the symptoms of dementia. However, increased age and common health conditions that often accompany dementia may increase risk. For example, people with dementia may forget to wash their hands or take other recommended precautions to prevent illness. In addition, respiratory illnesses like flu and COVID-19, may worsen some of the symptoms of dementia.

For people living with dementia, increased confusion is often the first symptom of any illness. If a person living with dementia shows rapidly increased confusion, contact your health care provider for advice.

Click here for the Alzheimer Society blog: COVID-19 tips for people with dementia, caregivers and families.




Handwashing for People with Dementia

In practicing hand hygiene, consider helping the person with dementia using the following tips:

  • Provide clear instructions about how to wash hands and cover coughs using:
    • the language most commonly used by the person with dementia
    • short messages that explain simple steps they can take
    • large font and graphics/pictures
    • accessible instructions (e.g., braille, pictures)
    • visual signs in common areas near sinks, in the kitchen, in bathrooms or laundry rooms – this will serve as a constant reminder for both the person with dementia and the
      caregiver to wash their hands
  • Demonstrate thorough hand‐washing or hand‐wash at the same time
  • Alcohol‐based hand sanitizer with at least 60% alcohol can be a quick alternative to hand‐washing if the person with dementia cannot get to a sink or wash his/her hands easily.

Click here for a link from PHAC with instructions on how to wash your hands properly during COVID-19. Click here to download an image of the instructions on hand washing.

Click here for a helpful video about hand washing tips for dementia care partners.




Look after Yourself

  • If watching, reading or listening to the news is causing anxiety and distress, reduce your exposure and seek updates from trusted sources once or twice a day.
  • The Manitoba government is providing regular COVID-19 updates, click here to find out the latest.
  • Find opportunities to share positive or funny stories and acknowledge those in your circle.
  • Exercise regularly, keep a regular sleep routine and eat healthy food.

If you or someone you care for needs support or someone to listen, please reach out:

Alzheimer Society of Manitoba

This can be a difficult and isolating time for people. Keep in mind that you are not alone. We are open, call us if you have any questions or want to talk. Call 204-943-6622 (Winnipeg) or 1-800-378-6699 (Manitoba) or email

Province-Wide Crisis Lines

Klinic Crisis Line     204-786-8686 or 1-888-322-3019; TTY 204-784-4097

Manitoba Suicide Line “Reason to Live”     1-877-435-7170 (1-877-HELP170)

Kids Help Phone (national line available to Manitoba Youth)   1-800-668-6868

Klinic Sexual Assault Crisis Line  204-786-8631 or 1-888-292-7565; TTY 204-784-4097

Manitoba Farm, Rural & Northern Support Services – online counselling;  1-866-367-3276 (hours Mon-Fri 10 am to 9 pm)

First Nations and Inuit Hope for Wellness Help Line     1‑855‑242-3310
Counselling available in English and French – upon request, in Cree, Ojibway, and Inuktut

Mental health resources across the regions

Winnipeg Regional Health Authority including Churchill


Crisis Response Centre – 817 Bannatyne, Winnipeg; attend in person
Adult Mobile Crisis Service – 204-940-1781
Crisis Stabilization Unit – 204-940-3633
Youth Mobile Crisis Team – 204-949-4777

Adult Community Mental Health Intake (new applications) – 204-788-8330
Child & Youth Community Central Mental Health Intake – 204-958-9660
Seneca Mental Health Warm Line (7 pm – 11 pm daily)
For Seneca intake, see:; 204-942-9276

Churchill Hospital General Ward – 204-675-8322
Churchill Health Centre – 204-675-8881

Interlake-Eastern Regional Health Authority


24 hour Crisis Line:  204-482-5419 or 1-866-427-8628
Mobile Crisis Services:  204-482-5376 or 1-877-499-8770
Adult 2:00 pm – 2:00 am
Youth 17 and under 1:30 pm – 9:00 pm

Crisis Stabilization Unit:  204-482-5361 or 1-888-482-5361
Community Mental Health Intake:  204-785-7752 or 1-866-757-6205

Northern Health Region


Thompson Youth (17 and under) Mobile Crisis Team:  204-778-1472 or toll-free 1-866-242-1571
Mobile Team hours 12:00 noon – 12:00 midnight, 7 days/week
Hope North Crisis Response 204-778-9977, Mon-Fri 8:30-4:30

Thompson General Hospital – 204-677-2381
Thompson Community Mental Health Intake – 204-677-5358 (Hours: M-F 8:30 am -4:30 pm)

Flin Flon Community Mental Health Intake – 204-687-1350 (Hours: M-F 8:30 am – 4:30 pm)
Flin Flon General Hospital after hours204-687-7591 (4:30 pm – 8:30 am, weekends)

The Pas Community Mental Health Intake – 204-623-9650 (Hours: M-F 8:30 – 4:30pm)
The Pas Health Complex after hours – 204-623-6431 (4:30pm – 8:30am, weekends)

Prairie Mountain Health


Crisis – South District (formerly Brandon, Assiniboine)
Adult crisis line, 24/7:  1-888-379-7699
Youth Under 18 crisis line 24/7:  1-866-403-5459
Crisis Stabilization Unit:  1-855-222-6011 or 204-727-2555
Mobile Crisis Services: 204-725-4411

Crisis – North District (former Parkland)
Adult and Youth Crisis Line, (24/7):  1-866-332-3030

Non-Crisis – South
Adult Community Mental Health Intake
1-855-222-6011 (M-F 8:30-4:30)
Youth (17 and under) Community Mental Health Intake, SEE:

Non-Crisis – North
Mental Health Intake (all ages):
Roblin:  204-937-2151
Ste. Rose du Lac:  204-447-4080
Swan River:  204-734-6601
Dauphin:  204-638-2118

Southern Health-Santé Sud

Mental Health:

Southern Health-Santé Sud Web:

Eating Disorders/Disordered Eating

For information on Eating Disorders/Disordered Eating treatment in hospital and community, see:, or contact:

Women’s Health Clinic – Provincial Eating Disorder Prevention & Recovery Program
Phone: 204-947-2422, ext. 137 in Winnipeg
Phone: 866-947-1517, ext. 137 toll-free
Address: 419 Graham Avenue, Winnipeg, MB

Health Sciences Centre – Adult Eating Disorders Service Program –  204-787-3482

Health Sciences Centre – Child & Adolescent Eating Disorders Service Program – 204-958-9660

Provincially-funded Community Mental Health Agencies

Some organizations have satellite offices in communities outside of Winnipeg, supported by their regional health authorities. Please see their websites for more information.

Artbeat Studio – 204-943-5194

Anxiety Disorders Association Manitoba – 204-925-0600 or 1-800-805-8885

Canadian Mental Health Association Manitoba & Winnipeg – 204-982-6100

Canadian Mental Health Association Manitoba Central (Portage) – 204-239-6590

Canadian Mental Health Association Parkland (Swan River) – 204-734-2734

Canadian Mental Health Association (Thompson) – 204-677-6050
Manitoba Schizophrenia Society – 204-786-1616

Mood Disorders Association of Manitoba – 204-786-0987 or 1-800-263-1460
MDAM Post-Partum Warm Line – 204-391-5983
Obsessive-Compulsive Disorders Centre of Manitoba (OCDC Mb) – 204-942-3331

Mental Health Education Resource Centre (MHERC) – 204-942-6568 or 1-855-942-6568

Managing Stress during COVID-19 mental health resources:

Supporting Children and Teens

Helping Youth to Cope

Helping Children and Teens Cope with Anxiety about COVID-19




Plan Ahead

  • Ask your pharmacist or doctor about filling prescriptions for a greater or maximum number of days to reduce trips to the pharmacy.
  • Explore phone or video call consultations with your doctor and other health practitioners.
  • Keep a few weeks’ worth of essential supplies such as food, hygiene and health products.
  • Make alternative plans for care management if the primary caregiver should become sick.
  • Share your plan with your family, friends and neighbours. Set up a buddy system to check in on each other by phone, email or text during times of need.
  • Plan for a variety of activities that will help keep the person engaged if they need to stay indoors. Keep in touch with family and friends by phone, video call or social media.
  • Prepare an emergency bag each for the person with dementia and the caregiver with a set of clothes, list of medications and emergency contact info.
  • If there’s a need to leave the home, seek help from family and friends for assistance or consider using volunteer drivers and subsidized taxi fares instead of public transportation.
  • Expand your circle of support and ask trusted members of your family or friends if they can step in to help if needed.
  • Document the types of care you provide i.e. medication, meals etc. so someone can easily reference and provide the care needed.
  • Keep a list of all doctors and other healthcare providers in one place.
  • Ensure any medical records or other documentation is easily accessible so members of your circle know where to find them.




Social Distancing

By making a conscious effort to keep a physical distance between each other, social distancing is an effective way to reduce the spread of illness during an outbreak.

This means making changes in your everyday routines to minimize close contact with others, including:

  • avoiding non-essential gatherings
  • avoiding common greetings, such as handshakes
  • avoiding crowded places such as concerts, arenas, conferences and festivals
  • limiting contact with people at higher risk like older adults and those in poor health
  • keeping a distance of at least 2 arms-length (approximately 2 metres) from others

Click here to read a great article titled, Social Distancing YES, Social Isolation NO by the Ontario Neurodegenerative Diseases Research Initiative.




Stay Active

During these unsettling times, it’s important to stay active and engaged. One of the ways to keep our minds engaged is to learn something new. Well this is a time like no other to learn how to adapt our way of life and our activities of life to a home base. Here are a few ways we can keep active with our minds and our bodies while we stay safe at home;

  • Breathe: Breathing with intention helps us to relax both our minds and our bodies. Start by sitting tall in a comfortable chair – breathe in for a count of four, hold for two counts, breathe out for a count of six, hold for two counts. Repeat 3-5 times.
  • Move your body: Another great way to release stress and anxiety is moving our bodies. Start by setting aside a specific time each day for walking.
    • Laps around the house: Start in your kitchen and place 5 spoons on the kitchen table. Start your walk in the kitchen, then head to the living room, through a hallway or another room and head back to the kitchen. Pick up a spoon from the 5 you place out on the table and continue repeated your lap route until you have picked up all 5 spoons.
    • Walking outside: Take a short walk to the mailbox, to wave at your neighbours, or walk your dog. Stay on dry walking paths and use walking sticks if you have used them before.
  • Schedule daily social time: Stay connected with family and friends by setting a specific time during the day. Let’s say 10:00 am “It’s time to call Fred and see how he is doing. Let’s pour a cup of coffee and give him a call”. Scheduling helps us keep routines and organizes our day. If available scheduled video calls with grandchildren can really help bring a smile to your face.
  • Replace and modify: If you were in a community program that is no longer available think of ways to replace it at the same time and day of the week it was running. Replace it with a similar activity, art, history, music. Let the person with dementia know that we are doing things a bit differently now from home.
  • Apps and brain teasers: And of course if you are lucky to have access to the internet you will be able to find lots of things on the World Wide Web. Watch for some activities that we will provide to help you get started.

Activities help us to live in the moment and distract us from things we can’t control. Staying active keeps our minds and our bodies engaged. Have some fun with it! Who knows you may learn something new! Stay active and healthy!

Kathy Diehl Cyr, Community Partnership Manager, offers some information and tips for exercises you can do at home. We will continue to upload new videos each Friday so you can change up your routine for the following week! Click here to see Kathy’s tips and exercise videos!

Click here for more tips and resources on staying active.




Stay Connected

Keep in touch with families and friends using different means of communication:

  • Landline phone
  • Smartphones and tablets make it easy to send and receive pictures and videos
  • Video chatting can allow you to communicate in groups and share daily activities (facetime, skype, zoom)

Consider scheduling regular chats and online social gatherings with a variety of people.

If your care recipient has a personal computer and requires assistance from you to get started, consider exploring remote desktop software such as or Microsoft remote Desktop.

If you are caring for someone in a long-term or other healthcare facility, check to see what technology they have available to allow you to stay in touch.

McMaster Optimal Aging Portal – Staying connected while practicing social and physical distancing




Stay Healthy

Pay attention to flu or pneumonia-like symptoms in yourself and others and report them to a medical professional immediately.

Tips to keep yourself and the person you’re caring for healthy include:

  • Practice proper handwashing.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick; work from home.
  • Cough or sneeze into a tissue or the bend of your arm, not your hand.  Throw the tissue in the trash then wash your hands afterwards
  • Clean and disinfect frequently touched objects and surfaces, such as remote controls and door handles, using a regular household cleaning spray or wipe.
  • Follow current social distancing guidelines.

Physical activity

  • in motion older adult exercise
    In motion has a 45 minute Older Adult Exercise video available on the Winnipeg in motion YouTube channel(click on videos tab)
  • Active Aging Canada
    Active Aging Canada have text and video resources related to physical activity for older adults. Visit their Web site.
  • U of M Recreation Services: Home workout series
    The U of M Recreation Services is kicking off their home workouts series. Visit their YouTube channel to participate at home. More videos will be posted over the next few weeks.